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Account deletion

Delete your Ephora account

Last updated

How to delete your Ephora account and the data linked to it, in the app or by email.

You can delete your Ephora account at any time. Deletion cannot be undone.

Delete from inside the app (recommended)

  1. Open Ephora and go to Profile.
  2. In the Account section, tap Delete Account.
  3. Tap Delete my account to confirm. If you signed in with Apple or Google, you may be asked to sign in again first.

This immediately deletes your sign-in account from our authentication provider (Firebase), and the app signs you out.

What is deleted right away

  • Your sign-in account: email address, display name and sign-in provider
  • The link between the app on this device and your account

What is kept, and for how long

  • Credits and purchases. Your credit balance, credit purchase records, credit transaction history and coupon redemptions (including the IP address recorded when you redeemed a coupon) are linked to your app user ID at RevenueCat and on our server. They are not deleted automatically. Email us and we will delete them and confirm it in writing within 30 days. Purchase records may be kept longer where accounting or tax law requires it.
  • Your photos. Our server never stores your photos, masks, prompts or results. The copies at our AI provider (fal.ai) are deleted automatically within 24 hours of each edit.
  • On your device. Edited images you saved and your project history stay on your device until you delete them or uninstall the app.
  • Service providers. Analytics and crash data (Mixpanel, Microsoft Clarity, Firebase and Sentry) are kept under each provider's retention settings, and your push registration at OneSignal until you uninstall the app or ask us to remove it. Email us to ask for this data to be deleted. Our Privacy Policy lists these providers.
  • Server logs. Request logs (path, time and IP address) are kept for a limited period for security and troubleshooting, then deleted.

Credits

Your credit balance belongs to your account. Once the account is deleted, you can no longer use the credits in it. Refunds for credit packs are handled by the App Store or Google Play.

Request deletion by email

If you cannot open the app, or you also want your credit and purchase records deleted, email [email protected] from the address linked to your account with the subject "Delete my account". We will confirm the request and complete the deletion within 30 days.